jpsonic Privacy Policy

This page describes what we collect when you use jpsonic and how we keep that data protected. We are committed to transparent data handling and comply with standard privacy practices across all regions where our service operates. When you open an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts (mobile banking, local payment, online payment, e-wallet), or play our sportsbook, live-dealer tables, slots, or esports markets, we collect certain information to verify your identity, process payments, prevent fraud, and improve your experience.

Our privacy commitments apply to account holders across all supported jurisdictions, including Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta. We do not sell your personal data to third parties. We use encryption and industry-standard security measures to protect your information from unauthorised access or disclosure.

This policy explains what data we collect, how we use it, who has access to it, your rights, and how to contact us with privacy concerns.

What Data We Collect on jpsonic

We collect different categories of information depending on how you use jpsonic. During account registration, we ask for your email address, username, password, full name, date of birth, national identification number, and address. We use this information to create your account, verify your identity, and comply with anti-money-laundering regulations.

When you deposit funds, we collect payment details to process your transaction. For e-wallet deposits (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet), you authenticate directly with the wallet provider—we do not store your wallet credentials. For bank transfers (mobile banking, local payment, online payment, e-wallet), we receive confirmation of your transfer but do not retain your banking login information.

When you play games on jpsonic, we log every selection, outcome, and settlement. This includes sportsbook markets (Liga 1, Piala Indonesia, badminton, MotoGP), live-dealer table activity (blackjack, roulette, baccarat, Dragon Tiger), slot spins (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports selections (Mobile Legends, Free Fire, PUBG Mobile). We use these logs to settle outcomes fairly, detect fraud, and provide you with your transaction history anytime you request it.

We also collect technical data: your IP address, device type, browser version, and network information. This helps us provide consistent service across Android, iOS, and web browsers, detect unauthorised access, and troubleshoot technical issues.

How We Use Your Data

We use your personal information to:

Verify your identity during account creation and before your first withdrawal.
Process deposits and withdrawals securely via your chosen payment method.
Settle game outcomes fairly and maintain your transaction history.
Detect and prevent fraud, money laundering, and unauthorized account access.
Respond to your support inquiries and communicate about account changes.
Improve our platform's performance and user experience through analytics.
Comply with legal and regulatory requirements in jurisdictions where we operate.

We do not use your data for marketing purposes without your explicit consent. We do not share your personal information with advertisers, data brokers, or third parties outside our payment processors and compliance partners.

Data retention: We retain your account data as long as your account is active. If you close your account, we retain records required for regulatory compliance and dispute resolution for a limited period, then securely delete the remainder.

Third-Party Data Processors

We use third-party service providers to process payments, store data, and comply with regulations. These partners include payment gateways (for mobile banking, local payment, online payment, e-wallet, mobile banking, local payment processing), banking partners (online payment, e-wallet, mobile banking, local payment), identity verification providers, and cloud hosting services. Our servers may sit outside your jurisdiction—data is encrypted in transit and at rest.

We require all third-party processors to maintain confidentiality and use data only for the purposes we specify. We do not permit them to sell or share your data with unrelated third parties.

Your Rights Regarding Your Data on jpsonic

You have the right to access, update, or delete your personal data. You can review your account details, transaction history, and game records anytime within your jpsonic account. To request corrections or deletion, contact our support team via live chat or email—we will process your request within five business days where legally permitted.

We may retain certain data longer if required by law (for example, anti-money-laundering records) or to resolve disputes. If you believe we have mishandled your data, you may file a complaint with relevant data protection authorities in your jurisdiction.

Cookies and Tracking Technology

We use cookies and similar tracking technology to keep you logged in, remember your preferences, and understand how you use jpsonic. Cookies are small files stored on your device. You can disable cookies via your browser settings, but doing so may limit your ability to access certain features on our platform.

We do not use cookies to track your activity outside jpsonic or share cookie data with third-party advertisers.

Privacy commitments

We encrypt all data in transit and at rest using industry-standard protocols.
We do not sell, rent, or share your personal information with unrelated third parties.
We retain data only as long as necessary for service delivery and legal compliance.
You can access, update, or request deletion of your personal data anytime.
We respond to data access requests within five business days.

Contacting Us About Privacy

If you have questions about this privacy policy, wish to access your data, or believe we have mishandled your information, contact our support team. We are available via live chat and email in English during extended business hours. Provide your account details and a clear description of your concern, and we will respond within five business days.

This privacy policy may be updated periodically to reflect changes in our practices or legal requirements. We will notify you of material changes via email or in-app notification. Your continued use of jpsonic after updates become effective constitutes your acceptance of the revised policy.

We at jpsonic take your privacy seriously. Our commitment is to handle your data transparently, securely, and in compliance with applicable regulations across all jurisdictions where our service operates.